Refund & Return Policy
At Tru Musica, we take pride in the quality of our products and packaging. Please review our return policy below.
Returns & Exchanges
Returns must be submitted within 30 days of delivery and are only accepted for:
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Wrong items received
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Damaged items upon arrival
To be eligible for a return, items must be unused and in their original packaging. Proof of purchase is required.
Vinyl Records
All vinyl record sales are final.
Due to the nature of vinyl media, we do not accept returns or exchanges on vinyl records unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 30 days of delivery with:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
We will review your request and, if approved, provide a replacement or refund.
Non-Returnable Items
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Vinyl records (final sale)
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Items returned after 30 days
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Items showing signs of use or damage not caused during shipping
Refunds
Approved refunds will be issued to the original payment method after the returned item is received and inspected.
Contact Us
For all return requests or questions, please contact us at: trumusica@gmail.com